Categories: Answering Services

Why Your Medical Practice Needs a Live Answering Service

Do you by chance think of having a live answering service that particularizes with the medical discipline? Your clients will often try to contact you when they are in pain and need your medical help. You want them to get the information; you want to answer their calls. But what happens when you are very busy attending other clients. You don’t want to miss the client’s call, but then you can’t interrupt your section with another client. A live answering service will satisfy you in this situation. Here are some of the reasons why your medical practice needs a live answering service.

You never miss a call

If you are away, you can redirect your calls to your call answering service. There will be a lot of work during the day, and you do not have all the time. You have patients to attend, or sometimes you just want to relax. With a live answering service, you have coverage for calls.

Easy to schedule appointments

You will need a live answering call when you have more appointments to schedule in your facility. You can have your appointments scheduled by your remote receptionist. Additionally, your patients don’t need to come to your office to book an appointment. Instead, they can make appointments at any time, whether in late hours or over the weekends.

24 hour service

Most of your clients want to reach you throughout the day. Even when you have closed, a live answering service will be there for them. With it, your clients will leave their messages or make an appointment.

Specialized customer service

A live answering service can handle specialized services. You can have a good receptionist but who may be good with customer service only. A good live answering service can provide specialized information to the caller and provide product support.

It will save you money

It is more costly to hire staff who can work round the clock. You will need more than one staff for that. A live answering service can do your work without a shift. Also, it is cheaper to hire since you only pay per minute and you can either do the upgrading or downgrading.

To sum up, a live answering service can take your medical practice to a higher level. Your patients deserve the best care. You can provide that by ensuring that they get professional customer service. Your clients will be happy to know that they can reach you when a medical emergency happens.

Categories: Answering Services

Finding the RIght Answering Service for Your Patients

Today, we have a lot of answering services out there. Even as a medical practitioner, you can find a call answering service that will help you to respond to patients queries all the time. An answering call service provides an excellent channel to keep in touch with your patients around the clock. Hiring an answering service shows a great gesture. You show your patients that you care and ready to listen to them, even if they are not in the office to attend them.

Outsourcing your call answering service enables you to handle patients’ queries and needs on time. Additionally, you get the freedom to focus on other important activities that you may be having. Thus, it becomes an advantage to you and your patients. Now, finding the right answering service for your medical services is not easy. You need to do your homework well before deciding which company to choose from. So, how do you pick the right answering service for your patients?

Professionalism

Professionalism is key to every business. You would want to find an answering service that can offer a great level of care the same as your in-house personnel can do or much better. After all, it’s the reputation of your medical practice on the line. So, you should outsource from the best company. Such a company should have staff that is well trained on related medical terms and adheres to the company’s protocols.

Flexible coverage hours

An ideal answering service should be able to handle patients’ queries around the clock. Perhaps you may not see the need for an answering service during the working hours. But you can still count of it in case a situation arises especially during staff meetings, brakes, and lunches. Again, having an answering service frees up your administrative staff some of their duties, and enable them to focus on other valuable activities.

HIPAA compliance

HIPAA stands for Health Insurance Portability and Accountability Act. So, what does HIPAA has to do with call answering service? Now, some customers may provide some of their sensitive information during the call. The kind of information they would prefer to be kept confidential. That’s the reason why your answering service should be a HIPAA compliant. This is to ensure that they protect the information from anybody who is not legitimate to access it. Remember that you will be responsible for any breach committed by any of your business associates, including your call answering service.

Finding the right answering service for your patients is not easy. You need to do your homework well. Remember that medical services are not like any other business. You need a medical answering service that will respond to customers calls around the clock, with professionalism, keep their information private.